ALT IELTS Gia Su provides a service platform connecting “Users” and “Tutors” via the ALT IELTS Gia Su website (the “Site”),
the ALT IELTS Gia Su application (the “App”) and related Internet services (collectively, the “Service(s)”).
The Service is operated by ALT IELTS Gia Su (ALT IELTS Gia Su, the “Company”, “we” or “us”) for users of the Service (“you”).
organizing it into the sections listed in the Table of Contents below,
providing a series of examples that help illustrate how the policies may be implemented by ALT IELTS Gia Su and
defining and capitalizing a few terms that are used more than once for simplicity and brevity.
When we refer to “ALT IELTS Gia Su”, we mean the ALT International Education and Training Co. entity
that acts as the controller or processor of your information, as explained in more detail in the “Identifying the Data Controller and Processor” section below.
Information We Collect and Receive
When you interact with us through the Services, we may collect information from you, as further described below:
Information You Volunteer: We collect information from you when you voluntarily provide such information, such as when you register for access to the Services or use certain Services. The information we collect may include but not be limited to your email address, your password, (and in some case your nickname,, grade level, gender, profile photo, phone number, payment account information) and any messages, images, files or other content you send via the Services.
Aggregated Information: In an ongoing effort to better understand and serve the users of the Services, we may conduct research on its customer demographics, interests and behavior based on the information provided to us. This research may be compiled and analyzed on an aggregate basis, and we may share this aggregate data with our affiliates, agents and business partners. We may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
Advertising: You may see our Service advertised in other applications or websites. After clicking on one of these advertisements and registering with our Service, you will become a user of the Service. . Visitors can opt out of each of the following third party providers by using the following links: http://www.aboutads.info/choices/#completed.
Where Information is Processed
The Company is based in Viet Nam. No matter where you are located, you consent to the processing and transferring of your information in and to Viet Nam and other countries. The laws of Viet Nam and other countries governing data collection and use may not be as comprehensive or protective as the laws of the country where you live.
How We Use Information
The purpose of use and scope of the application of personal information is as follows. ALT IELTS Gia Su may amend the purpose of use of personal information provided within a reasonable scope, and when this purpose is changed, ALT IELTS Gia Su will either notify users or make a public announcement.
To link you with the best match to ALT IELTS Gia Su Tutors (if you are a User) or User (if you are a ALT IELTS Gia Su Tutor)
If you are a Tutor, we may use your information to audit your work, build tutor rankings and facilitate payment to you; we may use your information to notify you of communications from Tutors and other Users as well as invites from friends and to collect payment from you.
To provide you information for the purpose of providing member services to companies who supply product advertisements, etc.
To implement questionnaires and campaigns to improve services provided by our company
For the free supply of various information in emails from the company, and replies to inquiries
To respond to actions that violate the rules and policies, etc., (hereafter referred to as “rules, etc.”) relevant to this service
To notify you of changes to rules, etc. relevant to this service
To help to improve this service and develop new services
To create statistical data about this service that has been formatted so that individual users cannot be identified
For the implementation of business alliance with a third party (Limited to personal information included in the posted data, etc. (posted original text, corrected text, explanatory text for correction, native language, information on learning words, voice data and other data created or posted by members)
If you provide information for a certain reason, we may use that information in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the information you provide including your email address, to answer your question or resolve your problem. Also, if you provide information in order to obtain access to the Services, we will use your information to provide you with access to such services and to monitor your use of such services. The Company and its subsidiaries and affiliates (the “Related Companies”) may also use your information collected through the Services to help us improve the content and functionality of the Services, to better understand our users and to improve the Services. The Company and its affiliates may use this information to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to “opt-out” of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.
Our Legal Bases for Handling of Your Personal Data
The laws in some jurisdictions require companies to tell you about the legal ground they rely on to use or disclose your personal data. To the extent those laws apply, our legal grounds are as follows:
To honor our contractual commitments to you: Much of our processing of personal data is to meet our contractual obligations to our users, or to take steps at users’ request in anticipation of entering into a contract with them. For example, we handle personal data on this basis to create your account and provide our Services.
Legitimate interests: In many cases, we handle personal data on the ground that it furthers our legitimate interests in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals. This includes:
Providing a safe and enjoyable user experience
Marketing, e.g. sending emails or other communications to let you know about new features
Protecting our users, personnel, and property
Analyzing and improving our business, e.g. collecting information about how you use our Services to optimize the design and placement of certain features
Processing job applications
Managing legal issues
Legal compliance: We need to use and disclose personal data in certain ways to comply with our legal obligations.
To protect the vital interests of the individual or others: For example, we may collect or share personal data to help resolve an urgent medical situation.
Consent: Where required by law, and in some other cases, we handle personal data on the basis of your implied or express consent.
How We Share and Disclose Your Information
The Company is not in the business of selling your information. There are, however, certain circumstances in which we may share your information with certain third parties without further notice to you, as set forth below:
Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, your information may be part of the transferred assets.
Agents, Consultants and Related Third Parties: Like many businesses we sometimes hire other companies to perform certain business-related functions. Such functions include facilitating communication, mailing information, maintaining databases and processing payments. For example, we currently use Amazon Web Services and other data storage providers to store data related to and used in connection with the Service, which includes your information. In addition, we use Apple, Braintree/PayPal and other third party payment processors in connection with the Service. We also use Asana to enable communication among our team members. When we employ another entity to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of the Company or Related Companies, (iii) protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
We generally retain data for so long as it may be relevant to the purposes identified herein. To dispose of personal data, we may anonymize it, delete it or take appropriate steps. Data may persist in copies made for backup and business continuity purposes for additional time.
We take reasonable steps to protect the information provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any information via the Internet.
The Services are not intended for individuals under the age of 13 and we do not knowingly collect information from children under the age of 13. If you are under the age of 13, please do not submit any information through the Services or access or use the Services in any way. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personal information to us please contact us.
For residents of the European Economic Area (EEA), where processing of personal information is based on consent, ALT IELTS Gia Su will not knowingly engage in that processing for users under the age of consent established by applicable data protection law. If we learn that we are engaged in that processing with such users, we will halt such processing and will take reasonable measures to promptly remove applicable information from our records.
Integrating Social Networking Services
You may also have the option of posting your Services activities to Social Networking Services when you access content through the Services (for example, you may post to Facebook that you performed an activity on the Service); you acknowledge that if you choose to use this feature, your friends, followers and subscribers on any Social Networking Services you have enabled will be able to view such activity.
Your Data Rights and Choices
We believe that all users and experts should be treated equally no matter where they are, and so we are making the following options to control your data available to all users, regardless of their location.
You can update certain information by accessing your profile via “Account.” You can also unsubscribe from certain emails by clicking the “unsubscribe” link they contain. You can opt out from certain cookie-related processing by following the instructions above in “Other Information.” Individuals in the European Economic Area, Canada, Costa Rica and some other jurisdictions outside the United States have certain legal rights to obtain confirmation of whether we hold personal data about them, to access personal data we hold about them (including, in some cases, in portable form), and to obtain its correction, update, amendment or deletion in appropriate circumstances. They may also object to our uses or disclosures of personal data, to request a restriction on its processing, or withdraw any consent, though such actions typically will not have retroactive effect. They also will not affect our ability to continue processing data in lawful ways.
If you would like to submit a data access request, you can do so from the “Account” page of the Services, where there is a link to submit a request to our Customer Service team. We will then start the process and provide you a link to access the personal data that ALT IELTS Gia Su has on you within 30 days.
In addition to the functionality available through the “Account” of the Services, in which you can correct, update, amend, or delete certain personal data, you can also request other modifications from us directly. Please contact us using the link on the “Account” page with the words “Personal Data Request” in the subject or body of your message, along with an explanation of what data subject right you are seeking to exercise. For your protection, we may take steps to verify identity before responding to your request.
You have a right to ask us to stop using or limit our use of your personal data in certain circumstances—for example, if we have no lawful basis to keep using your data, or if you think your personal data is inaccurate.
ALT IELTS Gia Su offers you the ability to restrict the processing of your data for specific uses, which you can find in the “Account” page of the Services. Individuals in the European Economic Area have the right to opt out of all of our processing of their personal data for direct marketing purposes. To exercise this right, please see the “Account” page. You may also click the “unsubscribe” link in any of our marketing emails.
The rights and options described above are subject to limitations and exceptions under applicable law. In addition to those rights, you have the right to lodge a complaint with the relevant supervisory authority. However, we encourage you to contact us first, and we will do our very best to resolve your concern.
The best way to get in touch is through the Help Center. ALT International Education and Training Co. is responsible for your information. You can contact our Help Center at 37 Hung Vuong Street, Ward. 4, District 5, Ho Chi Minh City.